Privacy Policy

At AAVIRASHOP.COM ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website aavirashop.com (the "Site") or make a purchase from us.

By accessing or using our Site, you consent to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect personal data to process your orders, improve your shopping experience, and communicate with you effectively.

  • Personal Identifiable Information (PII): When you place an order, register an account, or contact us, we collect details such as your full name, shipping and billing addresses, email address, phone number, and PIN code.

  • Payment Information: Payment processing is handled securely through third-party payment gateways (e.g., Razorpay, Cashfree, Paytm, Stripe). We do not store or process your complete credit/debit card numbers or UPI PINs on our servers.

  • Device & Browsing Data: We automatically collect technical information when you browse our Site, including your IP address, browser type, operating system, referral URLs, time zone, and details about how you interact with our pages and products.

2. How We Use Your Information

We use your personal information solely for legitimate business purposes, including:

  • Order Fulfillment: Processing, packaging, and delivering your purchases, and providing order tracking and status updates via SMS, WhatsApp, or email.

  • Customer Support: Resolving inquiries, processing returns or refunds, and providing post-purchase assistance.

  • Personalization & Marketing: Recommending products tailored to your preferences, sending promotional offers, and notifying you about upcoming sales (only if you have opted in).

  • Fraud Prevention & Security: Verifying transactions, detecting potential security risks, and preventing fraudulent activities.

  • Legal Compliance: Complying with statutory obligations under applicable Indian laws, including tax reporting and regulatory requests.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking tools to enhance your browsing experience:

  • Essential Cookies: Necessary for basic site functionality, such as keeping items in your shopping cart and remembering your login session.

  • Analytics Cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics) so we can optimize site speed, layout, and product offerings.

  • Marketing Cookies: Used to serve relevant advertisements to you across external platforms (such as Facebook, Instagram, and Google) based on your browsing habits.

You can manage or disable cookies through your web browser settings; however, doing so may impact certain features or functional aspects of our store.

4. Third-Party Services & Data Sharing

We do not sell, rent, or trade your personal information to third parties. We only share necessary data with trusted service partners who assist us in operating our business:

  • Logistics & Courier Partners: Deliveries are fulfilled through logistics providers (e.g., Shiprocket, Delhivery, Blue Dart or others) who receive your name, address, and phone number strictly for shipment delivery.

  • Payment Gateways: Secure payment processors receive transaction details required to verify and authorize your payments.

  • E-Commerce Platform & Hosting: Our website is hosted on [e.g., Shopify / WooCommerce], which processes data in accordance with strict security standards.

  • Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority under Indian law.

5. Data Security

We implement reasonable technical, operational, and organizational security measures to protect your personal data against unauthorized access, loss, alteration, or misuse:

  • SSL Encryption: Our website uses Secure Sockets Layer (SSL) encryption to protect all data transmitted between your browser and our servers.

  • Restricted Access: Access to personal data is restricted solely to authorized personnel and partners on a strict need-to-know basis.

While we take all reasonable steps to safeguard your data, no method of transmission over the internet or electronic storage is 100% secure. You are responsible for keeping your account credentials and password confidential.

6. Customer Rights & Data Control

Under applicable Indian data protection guidelines, you have the following rights regarding your personal data:

  • Right to Access & Correct: You can log into your account to review, update, or correct your personal information at any time.

  • Right to Withdraw Consent: You may withdraw your consent for promotional communications by clicking the "Unsubscribe" link in our emails or opting out of SMS/WhatsApp broadcasts.

  • Right to Erasure / Deletion: You may request the deletion of your account and personal data by contacting our Grievance Officer, subject to data retention requirements required by law (e.g., tax records).

7. Grievance Redressal & Contact Information

In compliance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions, concerns, complaints, or requests regarding your privacy or data handling, please contact on our contact details below - 

  • Email Address: aavirashop.com

  • Phone / WhatsApp Number: 9758101011

  • Working Hours: [e.g., Monday to Friday, 10:00 AM – 6:00 PM IST]

We will acknowledge your grievance within 24–48 hours and aim to resolve it within 15 working days from receipt.