Shipping policy

M/s AAVIRASHOP.COM

Last Updated: 26 October 2026

M/s AAVIRASHOP.COM (“we”, “our” or “us”) aims to process and deliver customer orders safely and efficiently. This Shipping Policy explains our order processing procedures, dispatch timelines, estimated delivery periods, shipping charges, Cash on Delivery (COD) arrangements, tracking, failed deliveries and delivery-related complaints.

This Policy applies to orders shipped within India and should be read together with our Terms & Conditions, Order Cancellation Policy and Return, Refund & Exchange Policy.

1. ORDER PROCESSING AND DISPATCH

1.1 Processing Time

Orders are generally processed and dispatched within 1–2 business days, excluding Sundays and applicable public or bank holidays.

1.2 Weekend and Holiday Orders

Orders placed on Sundays, public holidays or other non-working days are generally processed on the next working day.

1.3 High-Volume Periods

During festivals, promotional campaigns, sales or periods of unusually high order volume, processing may take longer than usual. We will endeavour to communicate material delays where reasonably practicable.

1.4 Dispatch Confirmation

Once an order is dispatched, tracking information will be provided where available through the contact details or order information associated with your purchase.

1.5 Processing and Transit Time

Order processing time is separate from the estimated delivery time after dispatch.

2. SHIPPING METHODS AND ESTIMATED DELIVERY TIMES

2.1 Delivery Partners

We arrange deliveries through appropriate courier, logistics, supplier or fulfilment partners. The delivery partner may vary depending on the destination PIN code, product, service availability and operational requirements.

2.2 Estimated Delivery Periods

Our current estimated delivery times after dispatch are:

  • Gujarat: Approximately 6–7 business days.

  • All other states in India: Approximately 7–10 business days.

  • Certain remote or limited-service PIN codes: Up to 15 business days, depending on serviceability.

These estimates are subject to actual courier serviceability and operational conditions. We will communicate a different estimate where applicable, including where a product or destination requires special handling.

2.3 Nature of Estimates

Delivery timelines are estimates and are not guaranteed dates unless expressly confirmed otherwise. Actual delivery may vary because of the destination, weather, public holidays, courier operations, transportation disruptions or other relevant circumstances.

2.4 Delayed Deliveries

A delay does not automatically remove any rights or remedies available to a customer under applicable law. If your order is materially delayed, please contact us so that we can investigate and communicate the available next steps.

3. SHIPPING CHARGES

3.1 Disclosure of Charges

Applicable shipping, delivery and other mandatory charges will be displayed in the order summary or at checkout before you confirm your purchase.

3.2 Variation in Charges

Shipping charges may vary depending on the product, destination, delivery service and applicable promotional offer.

3.3 Free or Discounted Shipping

Where free or discounted shipping is offered, the relevant eligibility conditions and limitations will be disclosed on our website or at checkout.

3.4 Additional Charges

Any additional delivery, reshipment or return-related charge must have a valid basis, be disclosed as required, and comply with applicable law. No undisclosed charge will be imposed merely because an order encounters a delivery issue.

4. CASH ON DELIVERY (COD) — ₹120 ADVANCE PAYMENT

4.1 COD Availability

Cash on Delivery may be available for eligible orders and delivery PIN codes, subject to courier serviceability, order verification and the options displayed at checkout.

4.2 Mandatory Advance Payment

For COD orders where this condition is displayed, the customer must pay an advance of ₹120 online before dispatch.

The advance payment is part-payment towards the total order amount, not an additional fee, unless a separate charge is expressly disclosed before the order is placed.

4.3 COD Procedure

The process is as follows:

  1. Place your order and select COD, where available.

  2. Pay the ₹120 advance using the authorised payment method presented at checkout or through an authorised payment link provided by M/s AAVIRASHOP.COM.

  3. Once the payment is successfully received and the order is confirmed, we will arrange processing and dispatch, subject to product availability and delivery serviceability.

  4. Pay the remaining balance to the courier at the time of delivery.

4.4 Calculation of the Balance

The ₹120 advance will be deducted from the total payable amount for the order.

Example: If the total order amount, including applicable charges, is ₹1,000, the customer pays ₹120 in advance and the remaining ₹880 at delivery.

The actual amount payable at delivery will be shown in the order confirmation or communicated before dispatch.

4.5 COD Verification

We may contact you to verify the order, address, telephone number or delivery details before dispatch. An order will not be dispatched until the required advance payment has been received and the order has been confirmed.

4.6 Refund of the Advance

If M/s AAVIRASHOP.COM cancels an order before dispatch or cannot fulfil it, the advance payment will be refunded.

If the customer requests cancellation, refuses delivery, or a delivery attempt fails, the advance will be handled in accordance with our Order Cancellation Policy, Return, Refund & Exchange Policy and applicable law.

The advance will not automatically be forfeited in every cancellation, failed-delivery or return situation. Any proposed deduction must be justified by the applicable circumstances and permitted by law.

4.7 Refund Timeline

Where a refund is due, it will be initiated within the applicable policy timeline and legal requirements. The time taken for the amount to appear in the customer's account may depend on the payment provider or bank.

4.8 Confirmation Before Payment

Please review the total order amount, advance payment and remaining balance before completing the transaction.

5. ORDER TRACKING

5.1 Tracking Information

Tracking details will be provided after dispatch when available through the contact details or order information associated with your purchase.

5.2 Tracking Updates

A courier's tracking system may take time to register the initial scan. Tracking information may not update immediately after dispatch.

5.3 Tracking Assistance

If you do not receive tracking details or require assistance, contact us at AAVIRASHOP.COM@GMAIL.COM and provide your order number.

6. SHIPPING ADDRESS AND CUSTOMER RESPONSIBILITIES

6.1 Accurate Delivery Information

Customers must provide complete and accurate delivery information, including:

  • Recipient's full name.

  • House number, street and locality.

  • Landmark, where helpful.

  • City and state.

  • Valid six-digit Indian PIN code.

  • Active mobile number.

  • Any additional information reasonably required for delivery.

6.2 Address Corrections

If you identify an error after placing an order, contact us as soon as possible. Address changes may not be possible once processing or dispatch has begun.

6.3 Incomplete or Incorrect Addresses

Incorrect, incomplete or inaccessible address details may cause delivery delays or failed delivery attempts. We will endeavour to contact the customer where reasonably practicable to resolve an address issue.

6.4 Customer Cooperation

Customers should remain reasonably available to receive their orders and respond to legitimate delivery-related communications.

Nothing in this section transfers responsibility to the customer for a delivery failure caused by our own error or that of our service provider.

7. DELIVERY ATTEMPTS AND FAILED DELIVERIES

7.1 Delivery Attempts

Courier partners make delivery attempts according to their operating procedures and service availability. The number of attempts may vary by courier and destination.

7.2 Reasons for Failed Delivery

A delivery attempt may fail because the recipient is unavailable, the contact number is unreachable, the address is incomplete or incorrect, the recipient refuses the parcel, or another delivery-related circumstance arises.

7.3 Return to Origin (RTO)

Where a shipment is returned to the sender, commonly referred to as Return to Origin (RTO), we will review the circumstances and communicate the available next steps.

7.4 Reshipment

If reshipment is requested, additional shipping charges may apply only where permitted by law and adequately disclosed to the customer before the additional charge is incurred.

7.5 Deductions and Failed-Delivery Charges

Any proposed deduction or charge relating to failed delivery, refused delivery or reshipment will be assessed individually, taking into account the circumstances, the applicable policy and legal requirements.

Charges will not automatically be imposed in every failed-delivery or RTO situation. No deduction will be made where it is prohibited by law or inconsistent with the customer's applicable rights.

7.6 COD Orders

For COD orders, the advance payment will be handled under Section 4 and our applicable Order Cancellation Policy and Return, Refund & Exchange Policy.

8. DAMAGED, TAMPERED, INCORRECT OR INCOMPLETE PACKAGES

8.1 Inspection on Delivery

Customers are encouraged to inspect the outer package upon delivery where practicable.

If the package appears visibly damaged or tampered with, you may take photographs or videos and report the issue to the delivery person or courier where practical.

8.2 Reporting a Problem

If you receive a damaged, defective, incorrect, missing or incomplete item, please:

  1. Contact M/s AAVIRASHOP.COM as soon as reasonably possible, preferably on the day of delivery.

  2. Provide your order number and a description of the issue.

  3. Share photographs or videos of the package, shipping label and affected item where reasonably available.

  4. Retain the product and packaging until we advise you about the next steps, where practicable.

8.3 Review and Resolution

We will review the complaint and communicate the appropriate next steps under our Return, Refund & Exchange Policy and applicable law.

Photographs, videos, packaging or other evidence may assist our investigation, but their absence will not automatically invalidate a legitimate complaint or remove a remedy available under applicable law.

8.4 Customer Remedies

Where an order is damaged, defective, incorrect, incomplete or otherwise non-compliant, the applicable remedy will be determined under the relevant policy and law. Depending on the circumstances, this may include a replacement, refund or other appropriate resolution.

9. SHIPPING DELAYS AND TRANSIT ISSUES

9.1 Possible Causes

Delays may occur due to:

  • Adverse weather or natural events.

  • Public or bank holidays.

  • High order volumes during festivals or sales.

  • Courier network or transportation disruptions.

  • Remote or difficult-to-service locations.

  • Incorrect or incomplete delivery information.

  • Other circumstances beyond reasonable operational control.

9.2 Reporting a Delay

If your shipment is delayed or appears to be stuck in transit, contact us with your order number and tracking details.

9.3 Investigation

We will make reasonable efforts to coordinate with the relevant courier or fulfilment partner, seek an update and communicate material developments where available.

Some courier investigations may take additional time depending on the circumstances. This does not permit us to disregard the customer's applicable rights or indefinitely postpone a resolution where one is required by law.

9.4 No Automatic Exclusion of Remedies

Delivery estimates are not guaranteed dates unless expressly confirmed otherwise. However, a delay does not automatically remove any right to a refund, replacement, cancellation or other remedy available under applicable law or our published policies.

10. LOST SHIPMENTS AND NON-DELIVERY

10.1 Reporting a Missing Order

If tracking indicates that a shipment has been lost, or your order has not arrived within a reasonable period after the estimated delivery timeframe, contact us with your order number and tracking details.

10.2 Investigation

We will review the available information and, where appropriate, coordinate with the relevant logistics or fulfilment partner to investigate the missing shipment.

We may request reasonable additional information to assist the investigation.

10.3 Resolution

After reviewing the circumstances, we will communicate the appropriate next steps in accordance with our applicable policies and legal obligations. Where a refund, replacement or other remedy is required, the matter will be handled in accordance with applicable law.

10.4 No Waiver of Rights

A pending courier investigation does not automatically suspend or remove any statutory consumer rights.

11. PUBLIC AND BANK HOLIDAYS

Deliveries may not take place on certain public or bank holidays, depending on the courier's operating schedule and the destination.

Where a courier does not operate on a particular holiday, delivery may take place on a subsequent working day. Any resulting delay remains subject to the provisions of this Policy and applicable law.

12. THIRD-PARTY COURIERS AND FULFILMENT PARTNERS

12.1 Service Providers

We may use courier companies, logistics aggregators, suppliers, warehouses and fulfilment partners to process and deliver orders.

12.2 Service Availability

The selected delivery partner may vary according to the destination PIN code, product, operational requirements and service availability.

12.3 Responsibility and Customer Protection

Third-party service providers may have their own operational procedures. However, the use of a third-party courier or fulfilment partner does not exclude or reduce any responsibility that applicable law places on M/s AAVIRASHOP.COM.

We will take reasonable steps to assist with delivery-related complaints and communicate available resolutions.

13. CANCELLATIONS, RETURNS AND REFUNDS

13.1 Applicable Policies

Order cancellations, returns, replacements and refunds are governed by our separate Order Cancellation Policy and Return, Refund & Exchange Policy, read together with this Shipping Policy and applicable law.

13.2 Pre-Dispatch Cancellation

Customers may request cancellation as soon as possible. Whether cancellation can be completed before dispatch depends on the order's processing status and our applicable policy.

13.3 Post-Dispatch Requests

Once an order has been dispatched, the ordinary pre-dispatch cancellation process may no longer be available. Any subsequent return, refusal, replacement or refund request will be assessed under the relevant policy and applicable law.

13.4 Refund of Shipping or Advance Amounts

Any refund of shipping charges, COD advance payments or other amounts will be determined under the applicable policy and law. Any deduction must be lawful, properly justified and consistent with the customer's applicable rights.

13.5 Statutory Rights

Nothing in this Policy excludes or restricts any consumer right or remedy that cannot lawfully be excluded or restricted.

14. CHANGES TO THIS SHIPPING POLICY

14.1 Policy Updates

We may update this Policy to reflect changes in our fulfilment arrangements, courier services, payment procedures, shipping charges, business practices or applicable law.

14.2 Publication of Changes

Revised terms will be published on this page with an updated “Last Updated” date.

14.3 Existing Orders

Changes will not retrospectively alter the terms applicable to an existing order in a manner prohibited by law or unlawfully affect rights already accrued to a customer.

15. CONTACT US

For questions about shipping, tracking, COD orders, delayed deliveries, lost shipments or delivery-related complaints, please contact:

Business Name: M/s AAVIRASHOP.COM
Website: https://aavirashop.com
Email: AAVIRASHOP.COM@GMAIL.COM
Phone / WhatsApp: 9758101011
GSTIN: 09CCXPS5598C1ZL

Business Address:
Ground Floor, Shop No. GF-3,
Ansal Shivam RDC Rajnagar,
Raj Nagar Railway Crossing Flyover,
Landmark: Devika Chamber Gate,
Raj Nagar, Ghaziabad,
Uttar Pradesh – 201002, India.

Grievance Officer: SHOBHIT SHARMA
Designation: Proprietor & Grievance Officer
Grievance Email: AAVIRASHOP.COM@GMAIL.COM
Grievance Phone: 9758101011

Please include your order number when contacting us about an existing order.

M/s AAVIRASHOP.COM will handle customer complaints in accordance with applicable law and the published grievance redressal process.

Last Updated: 26 October 2026