Terms of service

M/s AAVIRASHOP.COM

Effective Date: 26 October 2026
Website: https://aavirashop.com

Business Name: M/s AAVIRASHOP.COM
GSTIN: 09CCXPS5598C1ZL

Business Address:
Ground Floor, Shop No. GF-3, Ansal Shivam RDC Rajnagar, Raj Nagar Railway Crossing Flyover, Near Devika Chamber Gate, Raj Nagar, Ghaziabad, Uttar Pradesh – 201002, India.

1. INTRODUCTION AND ACCEPTANCE OF TERMS

1.1 About AAVIRASHOP.COM

M/s AAVIRASHOP.COM (“AAVIRASHOP.COM”, “we”, “us” or “our”) operates the website https://aavirashop.com (the “Website”) and offers products for purchase through its online store.

1.2 Scope of These Terms

These Terms of Service (“Terms”) govern your access to and use of the Website, your account (if applicable), your purchases, and any related services provided by AAVIRASHOP.COM.

1.3 Acceptance

By accessing the Website, placing an order, creating an account, or otherwise using our services, you agree to these Terms and the applicable policies displayed on our Website, including:

• Privacy Policy

• Shipping and Delivery Policy

• Return, Refund and Cancellation Policy

• Any other policy expressly applicable to your transaction

If you do not agree to these Terms, please discontinue use of the Website.

1.4 Eligibility

You must be legally capable of entering into a binding contract under applicable Indian law to make purchases through the Website. If you are using the Website on behalf of another person or entity, you confirm that you are authorised to do so.

2. DEFINITIONS

2.1 “Customer” or “You”

The individual or entity accessing the Website, placing an order, or purchasing products from AAVIRASHOP.COM.

2.2 “Products”

Goods, merchandise, or other items displayed for sale on the Website.

2.3 “Order”

A purchase request submitted by a customer through the Website.

2.4 “Policies”

The Shipping and Delivery Policy, Return, Refund and Cancellation Policy, Privacy Policy, and other applicable policies published on the Website.

2.5 “Applicable Law”

The laws and regulations applicable to the transaction, including relevant Indian consumer protection, e-commerce, taxation, and data protection requirements, as applicable.

3. WEBSITE ACCESS AND USE

3.1 Permitted Use

You may use the Website only for lawful purposes and in accordance with these Terms.

3.2 Prohibited Activities

You must not:

• Use the Website for fraudulent, unlawful, or misleading activities.

• Submit false, inaccurate, or misleading personal, billing, or delivery information.

• Attempt unauthorised access to the Website, its servers, systems, or customer accounts.

• Interfere with the Website’s security, functionality, or availability.

• Introduce malicious code, viruses, or harmful software.

• Copy, scrape, reproduce, or commercially exploit Website content without permission.

• Use the Website in a manner that infringes the rights of AAVIRASHOP.COM or any third party.

We may take proportionate action where misuse is reasonably suspected, subject to applicable law and any consumer rights that cannot lawfully be restricted.

4. PRODUCT INFORMATION AND AVAILABILITY

4.1 Product Descriptions

We endeavour to display accurate product descriptions, images, specifications, sizes, colours, prices, and other relevant details.

4.2 Variations

Actual products may differ slightly from displayed images due to lighting, screen settings, photography, manufacturing variations, or packaging updates. Such differences will not excuse material misrepresentation or non-conformity with the product description.

4.3 Product Availability

Product availability may change without notice. Adding an item to a cart does not guarantee that it will remain available or that an order has been accepted.

4.4 Errors and Omissions

If a material error is identified in a product description or listing, we may correct the information and contact affected customers where appropriate. Any cancellation or refund arising from such an error will be handled in accordance with applicable law and our published policies.

4.5 Product Disclosures

Product listings will include applicable product information and declarations required by law, which may include manufacturer, packer, importer, country of origin, MRP, quantity, consumer-care details, warranty information, and other relevant disclosures, as applicable to the product.

5. PRICES, TAXES AND OTHER CHARGES

5.1 Product Prices

Prices displayed on the Website will ordinarily be in Indian Rupees (INR), unless otherwise stated.

5.2 Taxes

Applicable taxes, including GST, will be reflected in the displayed price or checkout calculation as required by law.

5.3 Shipping and Additional Charges

Delivery fees, cash-on-delivery charges, or other applicable charges, if any, will be disclosed before you complete your order.

5.4 Pricing Errors

If an obvious pricing or calculation error is identified, we may contact you before processing the order. If an order cannot be fulfilled at the displayed price, we will explain the issue and provide an appropriate resolution, including cancellation and refund where applicable.

5.5 Price Changes

Prices may change from time to time. A price change will not retrospectively alter a confirmed order except where a lawful correction or other applicable legal requirement permits it.

5.6 Discounts and Price Comparisons

Discounts, sale prices, reference prices, and promotional claims will be displayed in accordance with applicable law. We will not knowingly use misleading price comparisons or false discount claims.

6. ACCOUNT REGISTRATION AND CUSTOMER INFORMATION

6.1 Accurate Information

You agree to provide accurate and complete information when creating an account, placing an order, or communicating with us.

6.2 Account Security

If the Website allows account registration, you are responsible for maintaining the confidentiality of your login credentials and notifying us promptly if you suspect unauthorised use.

6.3 Account Suspension

We may restrict or suspend an account where there is reasonable evidence of fraud, unlawful activity, security risks, or material misuse, subject to applicable law.

6.4 Data Handling

Personal information will be handled in accordance with our Privacy Policy and applicable data protection laws.

7. ORDER PLACEMENT AND ACCEPTANCE

7.1 Placing an Order

You may place an order by selecting available products, entering the requested details, choosing a payment method, and completing checkout.

7.2 Order Acknowledgement

An order confirmation or acknowledgement indicates that we have received your order. It does not necessarily mean that the order has been finally accepted or dispatched.

7.3 Order Acceptance

Order acceptance may be communicated through an order confirmation, processing update, dispatch notification, or other appropriate communication.

7.4 Order Verification

We may verify order details where reasonably necessary to prevent fraud, resolve payment discrepancies, confirm delivery information, or comply with applicable law.

7.5 Rejection or Cancellation by Us

An order may be declined or cancelled for legitimate reasons, including:

• Product unavailability.

• Material pricing or listing errors.

• Payment failure or verification issues.

• Suspected fraudulent activity.

• Incorrect or incomplete delivery information that prevents fulfilment.

• Legal or regulatory restrictions.

Where payment has already been collected for an order that we cancel, any amount refundable to you will be processed in accordance with applicable law and the relevant policy.

7.6 Order Changes

Requests to change a product, quantity, or delivery address after placing an order may not always be possible, particularly once processing or dispatch has begun. Contact customer support promptly for assistance.

8. PAYMENT TERMS

8.1 Available Payment Methods

Available payment methods may include prepaid online payments and cash on delivery (COD), depending on the options displayed at checkout.

8.2 Payment Authorisation

Online payments may be processed through third-party payment service providers. Payment authorisation, settlement, and refunds may be subject to the provider’s processes and applicable banking rules.

8.3 Payment Failure

If a payment fails, remains pending, or is not confirmed, the order may remain unprocessed until the payment status is verified.

8.4 Duplicate Payments

If you believe that you have been charged more than once for the same order, contact us with the order number and relevant payment reference. Verified duplicate collections will be addressed through the applicable refund process.

8.5 Cash on Delivery

Where COD is available, you must pay the amount displayed as payable at delivery. COD availability, limits, and any applicable charges will be communicated at checkout.

8.6 Refund Destination

Where practicable and permitted by the payment method, refunds will be processed to the original payment source. Alternative arrangements may be made where necessary and lawful.

9. SHIPPING, DISPATCH, DELIVERY AND DROPSHIPPING

9.1 Delivery Address

You are responsible for providing a complete and accurate delivery address, contact number, PIN code, and other information required for delivery.

9.2 Dispatch and Delivery Estimates

Dispatch and delivery timelines will be specified in our Shipping and Delivery Policy or communicated during checkout, as applicable. Any stated timeline is an estimate unless expressly confirmed as a guaranteed service.

9.3 Delivery Partners

We may use third-party courier companies, logistics providers, warehouses, suppliers, fulfilment partners, or other service providers to process and deliver orders.

9.4 Third-Party Fulfilment and Dropshipping

AAVIRASHOP.COM may operate using a dropshipping or third-party fulfilment model. This means that, for certain products, a supplier or fulfilment partner may store, process, package, or dispatch the product directly to the customer.

Where applicable, we may work with Wukusy/Dabster International Private Limited or other suppliers, fulfilment partners, and logistics providers to fulfil orders.

As a result, dispatch locations, packaging, courier services, tracking arrangements, and shipment origins may vary by product or order.

AAVIRASHOP.COM remains the customer-facing point of contact for purchases made through our Website. Customers should contact us directly regarding order status, delivery, cancellations, returns, refunds, damaged or defective products, incorrect orders, and complaints.

Third-party fulfilment arrangements do not remove any responsibility or consumer rights that apply to AAVIRASHOP.COM under applicable law. Supplier policies, internal claim deadlines, or arrangements between AAVIRASHOP.COM and a supplier will not automatically override customer rights under applicable law.

9.5 Tracking

Where tracking is available, we may share tracking details through email, SMS, WhatsApp, or the Website.

9.6 Delays

Delivery may be delayed by weather, transport disruption, operational issues, public holidays, remote-location restrictions, or other circumstances beyond our reasonable control. We will endeavour to provide relevant updates where available.

9.7 Failed Delivery and Return to Origin

If delivery fails because of an incorrect address, repeated unavailability, refusal to accept the parcel, or other circumstances attributable to the recipient, we may coordinate a re-delivery or return-to-origin process. Any additional charges or consequences will be communicated and handled in accordance with applicable law and the published policy.

9.8 Lost, Damaged, Incomplete or Incorrect Deliveries

Please contact us promptly if an order is reported as lost, delivered in damaged condition, incomplete, or different from what was ordered. We may request order details, photographs, packaging information, or other reasonable evidence to investigate and resolve the issue.

Nothing in this section limits rights available under applicable consumer law.

10. CANCELLATION POLICY

10.1 Customer Cancellation Requests

You may request cancellation by contacting customer support as soon as possible. Cancellation may be subject to the order’s processing and dispatch status and the applicable Cancellation Policy.

10.2 Orders Already Dispatched

An order that has already been dispatched may not be cancellable through the ordinary pre-dispatch process. Any subsequent return, refusal, or refund request will be assessed under the applicable policy and law.

10.3 Cancellation by AAVIRASHOP.COM

We may cancel an order for legitimate reasons, including product unavailability, suspected fraud, payment issues, material listing errors, or legal restrictions.

10.4 Refund Following Cancellation

Where a cancelled order has been paid for and a refund is due, the refund will be initiated within the applicable policy timeline and legal requirements. Actual credit time may depend on the bank or payment provider.

10.5 Statutory Rights

This policy does not exclude cancellation, refund, or other remedies required under applicable law.

11. RETURNS, REPLACEMENTS AND REFUNDS

11.1 Applicable Policy

Returns, replacements, exchanges, and refunds are governed by the Return, Refund and Cancellation Policy published on the Website, read together with applicable law.

11.2 Eligible Issues

Subject to the applicable policy and legal requirements, you may contact us regarding:

• Products received in damaged or defective condition.

• Incorrect products or missing items.

• Products materially different from their description.

• Orders that qualify for a return, replacement, or refund under the published policy or applicable law.

11.3 Reporting an Issue

Please report a product issue promptly after delivery and provide your order number and a description of the issue. Photographs or an unboxing video may assist our investigation, where reasonably available.

Any recommended reporting period stated in our policy is intended to facilitate verification and will not unlawfully extinguish consumer rights.

11.4 Inspection and Verification

We may reasonably inspect the reported issue and request supporting information before deciding on an appropriate resolution. Verification will not be used to deny a valid statutory right.

11.5 Return Conditions

Where a return is permitted, the product may need to be returned with relevant accessories, labels, packaging, or other included items, subject to the nature of the issue and applicable law.

11.6 Refund Processing

Approved refunds will be initiated within the timeline stated in the applicable policy or required by law. The time taken for the amount to appear in your account may depend on your bank, card issuer, or payment service provider.

11.7 Return Shipping Costs

Responsibility for return shipping costs will be determined by the applicable policy and law. Where the issue is attributable to our error or a defective, damaged, or incorrect product, the resolution will comply with applicable consumer requirements.

11.8 Non-Returnable Products

Any product categories excluded from ordinary returns must be clearly identified in the relevant policy before purchase, where required. Such exclusions do not remove remedies available for defective, misdescribed, incorrect, or otherwise legally non-compliant products.

11.9 No Waiver of Consumer Rights

Nothing in these Terms limits any right or remedy available to a consumer under applicable Indian law.

12. PRODUCT WARRANTY AND AFTER-SALES SUPPORT

12.1 Manufacturer Warranty

Where a product carries a manufacturer’s warranty, its applicable terms, duration, and process will be specified in the product listing or accompanying documentation, where available.

12.2 No Additional Warranty

Unless expressly stated or required by law, AAVIRASHOP.COM does not promise a warranty beyond the terms specifically applicable to the product.

12.3 Statutory Rights

Any disclaimer in these Terms is subject to mandatory legal protections and consumer remedies that cannot lawfully be excluded.

12.4 Support Requests

For warranty or after-sales assistance, contact us with your order number, product details, and a description of the issue.

13. PROMOTIONS, DISCOUNTS AND COUPONS

13.1 Promotional Offers

Promotions, discount codes, coupons, and special offers may be made available from time to time.

13.2 Offer Conditions

Each offer may be subject to stated conditions, including eligibility, validity dates, minimum purchase values, product exclusions, and usage limits.

13.3 Use of Coupons

Unless expressly permitted, promotional codes cannot be exchanged for cash or combined with other offers.

13.4 Errors, Misuse and Withdrawal

We may investigate suspected promotional misuse and correct genuine technical or administrative errors. Offers may be modified or withdrawn prospectively, subject to their disclosed terms and applicable law.

13.5 Statutory Protections

Promotional terms will not override consumer rights or permit misleading advertising or unfair trade practices. Any sponsored listings or paid promotional placements will be identified as required by applicable law.

14. THIRD-PARTY SERVICE PROVIDERS

14.1 External Services

The Website may use or link to third-party services, including payment gateways, courier services, analytics tools, communication platforms, fulfilment partners, and other technology providers.

14.2 Independent Terms

Third-party services may be subject to their own terms, privacy policies, and operational procedures.

14.3 Service Limitations

We are not responsible for independent acts or omissions of third parties to the extent permitted by law. However, using a third-party provider does not remove any responsibility that applicable law places on AAVIRASHOP.COM.

14.4 External Links

Links to external websites are provided for convenience. We do not necessarily endorse their content and are not responsible for their independent privacy practices or content.

15. INTELLECTUAL PROPERTY RIGHTS

15.1 Ownership

Unless otherwise stated, the Website and its content, including text, graphics, logos, photographs, product descriptions, layout, design elements, and other materials, are owned by or lawfully licensed to AAVIRASHOP.COM.

15.2 Permitted Use

You may access and use Website content for personal, non-commercial shopping purposes.

15.3 Restricted Use

You must not reproduce, republish, distribute, modify, sell, commercially exploit, or create derivative works from Website content without prior written permission, except as permitted by law.

15.4 Third-Party Rights

Third-party names, logos, trademarks, or materials displayed on the Website remain the property of their respective owners.

16. CUSTOMER REVIEWS AND USER-SUBMITTED CONTENT

16.1 Reviews and Feedback

If the Website permits reviews, ratings, photographs, or other submissions, you are responsible for ensuring that your content is truthful, lawful, and does not infringe another person’s rights.

16.2 Prohibited Content

You must not submit content that is fraudulent, defamatory, threatening, discriminatory, unlawful, infringing, or otherwise prohibited by applicable law.

16.3 Permission to Display

By submitting a review or other content, you grant AAVIRASHOP.COM a non-exclusive, royalty-free permission to display and use that content in connection with the Website and its products, subject to applicable law and our Privacy Policy.

16.4 Moderation

We may moderate or remove content that violates these Terms or applicable law. Reviews and ratings will not be manipulated or presented in a misleading manner.

17. PRIVACY AND DATA PROTECTION

17.1 Collection and Use

We may collect information necessary to process orders, arrange delivery, provide customer support, prevent fraud, comply with legal obligations, and improve our services.

17.2 Privacy Policy

Our Privacy Policy explains the categories of information collected, the purposes of processing, relevant sharing practices, retention, and available privacy choices.

17.3 Third-Party Processing

Information may be shared with relevant payment providers, delivery partners, suppliers, fulfilment partners, technology providers, or other authorised parties where reasonably necessary for order fulfilment, operations, or legal compliance.

17.4 Security

We take reasonable measures to protect personal information. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

17.5 Customer Rights

Requests relating to personal information will be handled in accordance with applicable data protection laws and the procedures stated in our Privacy Policy.

18. DISCLAIMERS AND LIMITATION OF LIABILITY

18.1 Website Availability

We endeavour to keep the Website accessible and functional. Temporary interruptions may occur due to maintenance, technical problems, security issues, or circumstances beyond our reasonable control.

18.2 Information Accuracy

We make reasonable efforts to maintain accurate Website information but cannot guarantee that every listing or item of content will always be free from inadvertent errors.

18.3 Liability for Loss

To the extent permitted by applicable law, AAVIRASHOP.COM will not be liable for indirect or consequential losses arising from use of the Website where such exclusion is lawful.

18.4 Non-Excludable Liability

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies for defective goods, deficient services, misleading representations, or other legally actionable conduct.

18.5 Consumer Remedies

Nothing in this section prevents a consumer from pursuing remedies available under applicable consumer protection laws.

19. INDEMNIFICATION

19.1 Customer Responsibility

To the extent permitted by law, you may be responsible for losses, liabilities, or reasonable costs directly arising from your unlawful use of the Website, your material breach of these Terms, or your infringement of third-party rights.

19.2 Limitations

This clause does not require you to indemnify AAVIRASHOP.COM for losses caused by our own unlawful conduct, negligence where liability cannot be excluded, or other circumstances for which such allocation would be prohibited by law.

20. COMPLAINTS AND GRIEVANCE REDRESSAL

20.1 Customer Support Details

Business Name: M/s AAVIRASHOP.COM
GSTIN: 09CCXPS5598C1ZL
Customer Support Email: AAVIRASHOP.COM@GMAIL.COM
Phone / WhatsApp: 9758101011

Business Address:
Ground Floor, Shop No. GF-3, Ansal Shivam RDC Rajnagar, Raj Nagar Railway Crossing Flyover, Near Devika Chamber Gate, Raj Nagar, Ghaziabad, Uttar Pradesh – 201002, India.

20.2 Grievance Officer

Name: SHOBHIT SHARMA
Designation: Proprietor & Grievance Officer
Grievance Email: AAVIRASHOP.COM@GMAIL.COM
Phone / WhatsApp: 9758101011
Address: As stated in Section 20.1 above.

20.3 Filing a Complaint

Customers may raise a complaint by email, phone, WhatsApp, or written communication. Please provide your name, order number, contact details, and a clear description of the issue to help us investigate.

20.4 Acknowledgement and Resolution

We will acknowledge consumer complaints within 48 hours and endeavour to resolve them within one month of receipt, in accordance with applicable requirements.

Where required by applicable law, we will maintain complaint records and provide the complainant with a copy of the complaint as recorded.

20.5 Escalation

If your concern remains unresolved, you may pursue remedies available through the appropriate consumer grievance mechanisms or competent authorities under applicable law, including the National Consumer Helpline where applicable.

21. FORCE MAJEURE

21.1 Events Beyond Reasonable Control

AAVIRASHOP.COM will not be responsible for a delay or failure caused by events beyond its reasonable control, including natural disasters, floods, fires, epidemics, government restrictions, war, civil unrest, transportation disruption, or widespread telecommunications or infrastructure failures.

21.2 Reasonable Steps

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate material updates where practicable.

21.3 Consumer Rights

This clause does not remove any refund or other obligation that remains applicable under law despite the event.

22. AMENDMENTS TO THESE TERMS

22.1 Right to Update

We may update these Terms from time to time to reflect changes in our business, Website functionality, policies, or applicable law.

22.2 Publication

Updated Terms will be published on the Website with an updated effective date where appropriate.

22.3 Effect on Existing Orders

Unless required or permitted by applicable law, changes will not retrospectively alter the agreed terms of a completed transaction or unlawfully affect rights already accrued to a customer.

22.4 Continued Use

Your continued use of the Website after updated Terms are published constitutes acceptance of the revised Terms to the extent such acceptance is recognised under applicable law.

23. GOVERNING LAW AND DISPUTE RESOLUTION

23.1 Governing Law

These Terms are governed by the laws of India.

23.2 Dispute Resolution

If a dispute arises, we encourage you to contact customer support first so that we may attempt to resolve it amicably.

23.3 Competent Authorities and Courts

Subject to applicable law, disputes may be brought before the competent courts, consumer commissions, or other authorities having jurisdiction over the matter.

23.4 Consumer Jurisdiction

Nothing in these Terms restricts a consumer from approaching a forum or authority that has jurisdiction under applicable consumer protection law.

24. GENERAL PROVISIONS

24.1 Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permissible.

24.2 No Waiver

Failure or delay in enforcing a provision does not constitute a waiver of that provision or any other right.

24.3 Entire Agreement

These Terms, together with the applicable policies incorporated by reference, form the agreement governing your use of the Website, subject to mandatory legal requirements.

24.4 Assignment

You may not transfer your rights or obligations under these Terms without our prior written consent, except where applicable law provides otherwise. We may transfer relevant business rights or obligations where lawful and subject to applicable customer protections.

24.5 Language

These Terms are drafted in English. If a translation is provided, the applicable version and interpretation will be determined in accordance with applicable law.

24.6 No Waiver of Mandatory Rights

Nothing in these Terms is intended to waive, restrict, or exclude any consumer right, remedy, or protection that cannot lawfully be waived, restricted, or excluded under applicable law.

25. CONTACT US

For questions, order-related concerns, complaints, or clarification regarding these Terms, please contact us using the details below.

M/s AAVIRASHOP.COM
Website: https://aavirashop.com
GSTIN: 09CCXPS5598C1ZL
Email: AAVIRASHOP.COM@GMAIL.COM
Phone / WhatsApp: 9758101011

Business Address:
Ground Floor, Shop No. GF-3, Ansal Shivam RDC Rajnagar, Raj Nagar Railway Crossing Flyover, Near Devika Chamber Gate, Raj Nagar, Ghaziabad, Uttar Pradesh – 201002, India.

Grievance Officer: SHOBHIT SHARMA
Designation: Proprietor & Grievance Officer
Grievance Email: AAVIRASHOP.COM@GMAIL.COM

Important Notice: These Terms of Service should be read together with the Privacy Policy, Shipping and Delivery Policy, and Return, Refund and Cancellation Policy published on https://aavirashop.com. Please verify that all policies, product listings, delivery estimates, return conditions, refund timelines, warranty statements, and supplier arrangements accurately reflect your actual business practices and comply with applicable law before publication.