Return and Refund Policy

At AAVIRASHOP.COM, customer satisfaction is at the heart of everything we do. We take great care in packaging and delivering high-quality products to your doorstep. However, if you are not entirely satisfied with your purchase, we are here to help.

1. Return Timeframe & Eligibility Criteria

You have 2 days from the date of delivery to request a return or exchange.

To be eligible for a return, your item must meet the following conditions:

  • The item must be unused, unwashed, and in the same condition that you received it.

  • It must be in its original packaging with all brand tags, price tags, and accessories intact.

  • A valid proof of purchase (Order ID, invoice, or receipt) must be provided.

2. Non-Returnable Items

Certain types of items cannot be returned due to hygiene, safety, or custom craftsmanship reasons. Non-returnable items include:

  • Customized, personalized, or made-to-order products.

  • Items marked as "Final Sale", "Clearance", or "Non-Returnable" on the product page.

  • Perishable goods or personal care/hygiene items.

  • Gift cards or downloadable digital items.

3. Damaged, Defective, or Incorrect Products

We take utmost care in inspecting items before dispatch, but in the rare event that you receive a damaged, defective, or wrong product:

  • Reporting Time: You must notify us within 48 hours of delivery by emailing AAVIRASHOP.COM@GMAIL.COM

  • Proof Required: Please provide clear photos and a brief unboxing video showing the shipping label and the defect/damage.

  • Resolution: Once verified, we will arrange a free reverse pickup and offer a replacement at no additional cost or issue a full refund (including shipping charges).

4. Return Process & Shipping Costs

  • Reverse Pickup: We offer reverse pickup services for most pin codes across India. Our courier partner will make up to 2 attempts to collect the parcel.

  • Self-Shipment: If reverse pickup is unavailable in your pin code, you will be requested to ship the package via a reliable courier to our warehouse address. We will reimburse self-shipping costs up to ₹100 upon presenting a valid courier receipt.

  • Return Shipping Charges:

    • Damaged / Defective / Incorrect Items: Free return shipping (covered entirely by us).

    • Size / Preference Changes: A nominal flat reverse logistics fee of ₹100 will be deducted from your final refund amount.

5. Exchange Options

  • Size / Color Exchange: If you wish to exchange an item for a different size or color, please submit an exchange request within 2 days of delivery.

  • Stock Availability: Exchanges are subject to product availability. If the desired size or item is out of stock, we will issue a store credit or full refund instead.

6. Refund Process and Timelines

Once your returned item is received at our warehouse, it will undergo a standard quality check (QC). You will be notified via email/SMS regarding the approval or rejection of your refund.

  • Prepaid Orders (UPI, Net Banking, Cards): Approved refunds will be credited back to your original payment method within 7 to 10 business days after QC approval.

  • Cash on Delivery (COD) Orders: For COD purchases, refunds will be issued via Bank Transfer (NEFT/IMPS) or UPI transfer. Our team will send a secure link to collect your bank/UPI details upon QC approval. COD convenience fees are non-refundable.

7. How to Initiate a Return or Exchange

To start a return or exchange:

  1. Email us at AAVIRASHOP.COM@GMAIL.COM with your Order ID and reason for return.

  2. Package the item securely in its original box along with all tags and accessories.

  3. Hand over the package to our pickup executive upon arrival.

8. Contact Information

If you have questions regarding our Return and Refund Policy, please reach out to us: AAVIRASHOP.COM@GMAIL.COM